Innovating for a Better Customer Experience
Our innovation and your vision unite to create powerful solutions that customers
love to experience.
Market Mavens at a Glance
10+
Years of Experience
30+
Projects Delivered
16
IT Experts Onboard
2/3
Repeat Business Rate
About Us
Market Mavens is an ICT company registered in the Republic
of South Africa (2015). Market Mavens is an Official Distributor of XCALLY and 3CX Multi-Channel
Contact Center systems in Africa.
The company focuses on Digital Strategy and Customer Services
/ Experience Strategy implementation and integration.
As a CX tech company, we are innovative and product led, but with one goal in
mind – to deliver better customer experience products and services to our
customers. We endeavor to understand our customer needs, and offer cost effective
but superior solutions. Our flagship, XCALLY multi-channel contact center solution
brings the much needed feature that drive CX to a higher level.
Our Services
Contact Center Systems
We design and deliver innovative CX solutions that help businesses connect better with their customers. As trusted partners for XCALLY and 3CX, we enhance engagement, improve service quality, and drive customer satisfaction through smart, scalable technologies.
Customer Services Training
We provide hands-on customer service training designed to equip teams with essential communication, empathy, and problem-solving skills. Our programs help businesses build stronger connections, improve service delivery, and boost customer loyalty.
Customer Satisfaction Surveys System
We develop customer feedback and survey platforms that collect, analyze, and visualize insights in real time. These systems help organizations measure satisfaction, identify service gaps, and make data-driven improvements that enhance customer experience.
Software Development & Integration
We build and integrate custom software solutions tailored to your business needs. From automation tools to full-scale enterprise systems, our team ensures seamless performance, scalability, and compatibility across your digital ecosystem.
Digital Strategy Implementation
We help organizations define and execute effective digital strategies. Our team focuses on leveraging technology, analytics, and automation to streamline operations, strengthen customer engagement, and drive measurable growth.
Let’s Collaborate
We'd love to help you transform your customer experience. Let’s discuss how our technology and expertise can support your vision.
Our Trusted Partners
Eswatini Mobile
Royal Kingdom of Eswatini
Outrisk Insurance
Zimbabwe Open University
Zimbabwe
ZALORA
Singapore
Jumia
Nigeria
FBC Holdings Limited
Careers at Market Mavens
Currently No Open Positions
Thank you for your interest in joining the Market Mavens team. We are not currently hiring, but we encourage you to check back regularly as new opportunities may become available in the future.
In the meantime, feel free to explore our services and learn more about what we do.
Get in touch
Cranberry Street Honeydew,
Johannesburg, SA
Corner Kwame Nkrumah Avenue &
Simon Muzenda Street, Harare